Conversations
- Conversations with no activity for 90 days will be archived.
- Users can restore archived messages.
- Conversations that have been archived for 90 days will be deleted.
- Deleted conversations cannot be restored.
- Files associated with deleted conversations will also be deleted.
- This is a rolling window and reviewed daily.
Files
- Files are user uploads to chat sessions (not associated with a Knowledge Catalog).
- Files that are part of conversations with no activity for 90 days will be archived.
- Users can restore archived messages.
- Files that are part of conversations that have been archived for 90 days will be deleted.
- Deleted files cannot be restored.
- This is a rolling window and reviewed daily.
Images
- Images that are part of conversations with no activity for 90 days will be archived.
- Users can restore archived conversations.
- Images that are part of conversations that have been archived for 90 days will be deleted.
- Deleted images cannot be restored.
- This is a rolling window and reviewed daily.